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แบบประเมนิ ผลตนเองหลงั เรียน

I Choose the best answer to complete each sentence.

1. Y ou identify yourself when answering the phone so that the caller knows

whether he or she has reached the right number.

a. need

b. have

c. ought to

d. must

2. You show any sign of impoliteness or unwillingness to help the caller.

a. ought

b. should

c. oughtn’t to

d. shouldn’t

3. A: I’d like to speak to Mr. Johnson, please.

B:

A: It’s a personal call.

a. Who is it, sir?

b. Could you repeat that, please?

c. Who shall I say is calling?

d. What is it for?

4. A: This is Peter Wright, . May I have the sales department, please?

B: Hold on, please, I’m putting you through.

a. in Sukhothai Trading Company

b. of Sukhothai Trading Company

c. by Sukhothai Trading Company

d. to Sukhothai Trading Company

5. A: I want to speak to Miss Jones. Her telephone number is 0 2311 3619.

B: I’m afraid I can’t get through.

A: Please do. It’s urgent.

a. I’ll keep trying.

b. What should I do then?

c. Would that be all right with you?

d. Would you like to talk to her assistant?