Page 81 - ภาษาอังกฤษสำหรับเจ้าหน้าที่สำนักงาน

Telephoning and Making Appointments 5-71

Activity 7 จงฟังบทสนทนาต่อไปน้ีและเติมค�ำท่ีได้ยินจากเสียงที่บันทึกไว้ลงในช่องว่างให้สมบูรณ์
Recording script
Receiver: Good afternoon. Mr. Kitti’s office. Can I help you?
Caller: I’d like to speak to Mr. Kitti, please.
Receiver: Who shall I say is calling?
Caller: It’s a personal call.
Receiver: He’s speaking on another line. Do you want to wait?
Caller: No, thanks. I’ll call back.

1. Can I help you 2. Who shall I say is calling 3. on another line 4. I’ll call back

Activity 8 จงฟังบทสนทนาใน Situation 1 และตอบค�ำถามต่อไปน้ี
Recording script
Situation 1

Mr. William Fitzgerald of First Unit Co., Ltd., wants to check whether the goods he
ordered from STC have been dispatched. He, therefore calls Mr. Jim Jones, the Shipping
Manager. The operator answers the phone.

Operator: Good morning, Sukhothai Trading Company.
Mr. Fitzgerald: Good morning. Can I speak to Mr. Jones, please?
Operator: May I ask who’s calling, please?
Mr. Fitzgerald: This is William Fitzgerald of First Unit Co., Ltd.
Operator: Could you spell your name, please?
Mr Fitzgerald: Fitzgerald. F—I—T—Z—G—E—R—A—L—D.
Operator: One moment, please … I’ll put you through to his extension.
Mr. Fitzgerald: Thank you.
Operator: The line’s busy. Will you hold or will you call back?
M r. Fitzgerald: I’ll hold.
…
Operator: The number’s ringing for you.
Mr. Fitzgerald: Thank you.
…..
Jones: Jones speaking

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