Page 82 - ภาษาอังกฤษสำหรับเจ้าหน้าที่สำนักงาน

5-72 ภาษาอังกฤษสำ�หรับเจ้าหน้าที่สำ�นักงาน

1. The operator
2. William Fitzgerald
3. He works at First Unit Co., Ltd.
4. He wants to speak to Mr. Jones.
5. He wants to check whether the goods he ordered from STC have been dispatched.

Activity 9 จงฟังบทสนทนาต่อไปน้ีและเติมค�ำที่ได้ยินจากเสียงท่ีบันทึกไว้ลงในช่องว่างให้สมบูรณ์

Receiver: Good morning. S&T Co., Ltd.
Caller: Good morning. Can I speak to Mr. Hishima, please?
Receiver: Who’s calling, please?
Caller: Jane Wallis.
Receiver: H old the line, please, Ms. Wallis … Hello, I’m afraid Mr. Hishima’s in conference

at the moment.
Caller: Oh, I see. When will he be free?
Receiver: Hold on, please, I’ll put you through to his secretary.
Receiver: Hello. Malinee speaking.
Caller: Is that Mr. Hishima’s secretary?
Receiver: Speaking. Can I help you?
Caller: I believe Mr. Hishima’s in conference. Could you tell me when he’ll be free?
Receiver: He should be free at 4 o’clock. Would you like him to call you back?
Caller: No, Thanks. I’ll call back.

1. calling 2. I’m afraid 3. in conference 4. put you through to
5. speaking 6. Can I 7. when he’ll be free 8. Would you like

Activity 10 จงเลือกค�ำตอบท่ีเหมาะสมท่ีสุดส�ำหรับบทสนทนาต่อไปนี้
1. it is 2. This is 3. I’m calling 4. Will you hold

5. I will 6. Could 7. I’ll 8. back

Activity 11 จงเติมบทสนทนาต่อไปน้ีให้สมบูรณ์
1. 1) Good morning/Good afternoon/Hello
2) May I speak/Can I speak/Could I speak
3) Who’s calling, please/Who’s speaking, please/May I ask who’s calling, please/Who shall

I say is calling/May I have your name, please/Can I have your name, please?
4) This is
5) One moment/Just a moment/Hold on/Hold the line