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3. You have reached the Sales Department. All of our representatives are busy attending to
other callers. Rather than wasting your valuable time on hold, we would like to return your
call within two business hours. If you would like to return to the previous menu, press star
now. Otherwise, leave us a detailed message with your name and number. After you record
your message, you may press the pound key for more options. Thank you for calling.

Adapted from: h ttp://operationstech.about.com/od/informationtechnology/a/PhoneVMGreet.htm, Retrieved on 6 February,
2013.

4. Y ou have reached the Accounting Department at Operations Tech, Inc. The department
is currently closed. Our normal hours of operation are from 8:00 a.m. to 5:00 p.m. Monday
through Friday. We are closed on Saturdays and Sundays. You may press the star key at
any time to return to the previous menu. Otherwise, please leave a message with your
name and number and we will return your call when the office reopens. You may hang up
after leaving your message or press the pound key for additional options. Thank you for
calling.

Source: http://operationstech.about.com/od/informationtechnology/a/PhoneVMGreet.htm, Retrieved on 6 February 2013.

5. Thank you for calling The Widget Company. Be sure to ask about our Annual Widget
Clearance, going on now. For a limited time, all Widgets are 50% off. This is your chance
to save big! If you know the extension of the person you wish to reach, you may dial it at
any time. For sales, press '1'. For customer service, press '2'. For purchasing or account-
ing, press '3'. For technical support, press '4'. If you would like company information such
as hours of operation and location, press '5'. Otherwise, press '0', or stay on the line, and
a member of our staff will assist you shortly.

Source: http://www.onholdnetwork.com/voice/about/autoatt_voxmail_tips.aspx, Retrieved on 6 February 2013.

1. d 2. c 3. b 4. a 5. e

หมายเหตุ: เครื่องหมาย # อาจเรียกว่า pound key หรือ hash key ก็ได้