Page 63 - การบริการและเผยแพร่สารสนเทศ
P. 63
การออกแบบบรกิ ารสารสนเทศ 14-53
Mager, B. (2009). Touchpoint. Journal of Service Design, 1(1), 20-29.
McKim, R. H. (1980). Thinking visually: A strategy manual for problem solving. Belmont, CA:
Lifetime Learning.
Naismith, R. & Stein, J. (1989). Library jargon: Student comprehension of technical language used
by librarians. College & Research Libraries, 50(5), 543-52. Retrieved from http://crl.acrl.
org/index.php/crl/article/viewFile/14495/15941
Rittel, H. J. & Weber, M. W. (1973). Dilemmas in a general theory of planning. Policy Science,
4(2), 155-169.
Rowe, P. G. (1987). Design thinking. Cambridge, MA: MIT Press.
Schauer. (17 March 2009). A service blueprint for the organization of a conference. Wikimedia
Commons. Retrieved from https://commons.wikimedia.org/wiki/ File:Service_Design_
Blueprint.png
Simon, H. A. (1996). The sciences of the artificial. Cambridge, MA: MIT Press.
Stickdon, M. & Schneider, J. (2011). This is service design thinking. Hoboken, NJ: John Wiley &
Sons.
Tomwsulcer. (7 July 2014). Young people using their smartphones at a party. Wikimedia
Commons. Retrieved from https://commons.wikimedia.org/wiki/File:Young_people_
texting_on_smartphones_using_thumbs.JPG

