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แบบประเมนิ ผลตนเองก่อนเรียน

I Choose the best answer to complete each sentence.

1. W hen you leave the line to obtain information, explain why and how long it
will take.
a. have
b. ought to
c. must
d. need
2. You
to refuse to connect the line for the caller without any reasons.
a. ought
b. should
c. oughtn’t
d. shouldn’t
3. A: Can I speak to Mr. Hishima, please?
B:

A: Jane Wallis.
a. Who are you, miss?
b. Who’s calling, please?
c. May I say the name?
d. Can I call your name?
4. A: May I have your name, please?
B: I’m calling
Mr. Johnson.
A: One moment, please
a. with
b. to
c. among which
d. on behalf of
5. A: Pranee, could you call Peter Hamilton back, please? We were cut off.
B: . I’ll try again later.
a. Yes, of course
b. Not at all
c. I have Mr. Hamilton on the line for you.

d. I’m afraid the number’s engaged at the moment.