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Office Automation 14-45

Orawan: I can imagine.

Johnson: A similarly broad definition is presented by Davenport & Prusak (2000), which

states that KM “is managing the corporation’s knowledge through a systemati-

cally and organizationally specified process for acquiring, organizing, sustaining,

applying, sharing and renewing both the tacit and explicit knowledge of employees
.”
to enhance organizational performance (8)

Orawan: So, what was the blogger’s point of view?
Johnson: He chose to answer the question “what is knowledge management” in the broad-
er perspective, encompassing not just the exploitation and management of exist-

ing knowledge assets, but also (9) in the creation and acquisition

of new knowledge.

Orawan: I think I would be rather put off by the whole subject.

Johnson: H e wanted to remind the reader that KM is not (10) ; it is more

about managing people, culture, and organizational practices & structures. Effec-

tive KM initiatives are therefore never technology driven, and one should never
seek a total KM “solution”. In fact, I would caution against any system that lays
claims to that title. Doing so implies that either the developers have no issue

promising far more than they can deliver, or they have no idea what a KM tool can

and cannot do. Neither is a good scenario. However, if IT is used right (Frost, 2010)

– as a supporting and enhancing mechanism for sound, existing KM practices – it

can be a very valuable tool indeed.

Adapted from: http://www.knowledge-management-tools.net/Retrieved on 14 February 2013.

Activity 26 Comprehension Check
Listen to the dialogue again. As you listen make a list of at least 3 KM definitions

in your own words.
1.
2.
3.

Activity 27 Match each of the definitions of KM to the right KM academic.
1. Wellman a) the use and enhancement of knowledge based assets to enable the

firm to respond to these issues.
2. Frost b) the coordination and exploitation of organizational knowledge

resources.