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3. Bukowitz & William c) lessons learned and the techniques employed for the

management of what is already known.

4. Davenport & Prusak d) the coordination and exploitation of organizational know-

ledge resources.

5. Drucker e) the exploitation and management of existing knowledge

assets and the initiatives involved in the creation and

acquisition of new knowledge.

Activity 28
True or False
1. The disagreement on the definition of KM sometimes occur in relation with the

creation of new knowledge.
2. To answer the question “what is KM?” is to make its perspective broader.
3. T he use and enhancement of knowledge based assets aim for a reduction of the
cost of the firms.
4. Some presenters link KM directly to tactical and strategic requirements.
5. The initiative of KM does not involve in the creation and acquisition of new
knowledge.

Why is knowledge management useful?
Knowledge management is responsible for understanding:

• What your organization knows.
• Where this knowledge is located, e.g. in the mind of a specific expert,
a specific department, in old files, with a specific team, etc.
• In what form this knowledge is stored e.g. the minds of experts,
on paper, etc.
• How to best transfer this knowledge to relevant1 people, so as to be 1. เกี่ยวข้อง
able to take advantage of it or to ensure that it is not lost. e.g. setting
up mentoring relationship between experienced experts and new
employees, implementing a document management system to provide
access to key explicit knowledge.
• T he need to methodically assess the organization’s actual know-how
vs the organization’s needs and to act accordingly, e.g. by hiring or
firing, by promoting specific in knowledge creation etc.