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5-20 ภาษาอังกฤษสำ�หรับเจ้าหน้าที่สำ�นักงาน

B: I’m afraid the line is still busy. 6) Would/Could you give me your number and 7) I/I’ll ask
her to call you 8) again?/back?

A: Yes, certainly. It’s 08 4333 3333.
B: Thank you. Goodbye.
A: Goodbye.

Activity 11
Complete the following dialogs.

1. Receiver: 1) . Neilson Ltd.

Caller: 2) to Mr. Gilbert, please?

Receiver: 3) ?

Caller: 4) Christine Wilson of Birmingham Ltd.

Receiver: 5) , please. I’ll connect you.

2. Receiver: Good afternoon. Thai Office Supplies Ltd. May 1) you?
. … The line’s
Caller: Good afternoon. I’d 2) to the Manager, please.

Receiver: 3) I say 4) ?

Caller: Carl Barrow of Daichi Engineering.

Receiver: Could you 5) your 6) , please?

Caller: Barrow. B–A–R–R–O–W.

R eceiver: O ne moment, please, Mr. Barrow… I’ll see 7)

8) . Will you 9) ?

Caller: Yes, I’ll 10) .

…

Receiver: You’re through, Mr. Barrow. Go ahead.

Activity 12
Rearrange the following into a complete telephone conversation by putting the

number in front of each sentence.
a. Hello, Mrs. Robinson’s secretary speaking. May I help you?
b. Good morning. Could I speak to Mrs. Robinson, please?
c. Certainly, Mr. Kennington. May I have your number?
d. Could you repeat that, please?
e. O ne moment, please… I’m sorry Mrs. Robinson’s occupied at present. I’ll connect

you with her secretary.
f. Good morning. Thai Metals.