Page 23 - ภาษาอังกฤษสำหรับเจ้าหน้าที่สำนักงาน

Telephoning and Making Appointments 5-13

— You shouldn’t talk too rapidly or too slowly on the phone.
— Office staff ought to identify both the offices and their names.
— You oughtn’t to leave the line until the caller consents.
3.3 เมื่อแสดงความคิดเห็นหรือขอความคิดเห็นเกี่ยวกับเหตุการณ์
— I think that we should be paid more.
— I don’t think we ought to complain.
— Do you think he ought not to go?
— What do you think we should do?

Activity 3
Complete these sentences with must or mustn’t.

1. When you leave the line to obtain information, explain why and how long it

will take.

2. You keep the caller waiting for more than two minutes.

3. Some executives demand that their calls be screened, and many of them

be handled by someone else.

4. You let the caller know that he or she has reached the right office.

5. You say anything that can lead to misunderstanding.

Activity 4
Match these clauses with the have to clauses.

1. The manager is at a meeting … a. … so you have to make sure that

2. The operator connected the wrong line… you give him my notes. It’s important.

3. You will see John tonight… b. … I’m afraid I have to ask for your

4. The boss wants to talk to the name and number.

director of NTT Company … c. … so I have to place a call for him.

5. Mr. Johnson insists on talking d. … so I have to transfer his call to you.

to you … e. … so I have to put the caller through to

her again.

Activity 5 During the job training, Suriya Pitikul, the Personnel Manager of STC, is giving
advice to the company’s new staff. Fill in his advice, using should, shouldn’t,

ought, or oughtn’t.

1. You to identify yourself when answering the phone.

2. You keep a pen and a note pad by the phone.